![]() I’m lodging a bond increase, what is my bond number and where can I find mine? Digital ID verification is a substitute for your signature on a paper form and helps keep your online transactions with the RTA secure. No, signatures are not required for using Web Services as your digital identity is verified through QGov. Are signatures required to submit a digital form using RTA Web Services? You will need to provide this email address to use the Bond Lodgement Web Service. Your registered email is the main address the RTA uses for communicating with your organisation/joint lessor partnership. I’m lodging a bond or a bond increase as a joint lessor, what is my registered email address? If one or more bond contributor does not have an email address, please use the paper Bond lodgement form. What happens now?Īll bond contributors need a unique email address to access RTA Web Services. One or more of the bond contributors does not have an email address. Not sure what your RTA ID is? Contact us for assistance Monday - Friday, 8.30am - 5pm, (excluding public holidays). The RTA will have sent your RTA ID number to your organisation's email address registered with the RTA. Only joint lessors and organisations are assigned an RTA ID, which is a unique customer number used for transacting with the RTA and accessing RTA Web Services as an organisation or joint lessor. What is an RTA ID and where can I find mine? The RTA will post confirmation of your bond lodgement.Ĭompleting an Update your details paper form provides you with the same service as if you had used RTA’s Web Services to respond to an email link. You do not need to access RTA Web Services for your bond lodgement to be processed. Otherwise, you will receive these documents by post.Ĭontact the RTA to ensure we have the right contact details and bank details on record for you. This will enable the RTA to email you throughout your tenancy, including important documentation. ![]() Use this bond number when contacting the RTA.Īlternatively, you can complete a paper Update your details form:.Acknowledgement of Rental Bond letter will contain your bond number.This will be posted if you are not able to access RTA’s Web Services. If you were wanting to respond to a lodgement email (RTA email with a link), the RTA will issue you with an Acknowledgement of Rental Bond letter to confirm your lodgement details. Use the bond number when contacting the RTA.Ĭompleting a Bond lodgement paper form provides you with the same service as if you had used RTA Web Services to submit an online form. If the RTA is to post documentation, you will receive by post your Acknowledgement of Rental Bond.This will enable the RTA to email you throughout your tenancy, including important documentation. Otherwise, you will receive these documents by post.Ensure you tick the box to receive notifications via email. ![]() Lodge a paper Bond lodgement (Form 2) form: Information on QGov, including how to create a QGov account, is available on the RTA's Understanding QGov page. This includes knowingly providing incorrect email addresses for any of the parties on the bond. Remember: Any person knowingly submitting false or misleading details in this Web Service is committing an offence under Queensland law. The RTA cannot verify your identity on behalf of QGov. Note: If you do not have Australian-issued identification and cannot verify your identity through QGov, you can use the RTA’s paper Bond lodgement form and post it to the RTA. We recommend having a copy of the tenancy agreement available for reference, as this contains information you will need to successfully complete the Web Service.
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